Support

A short title that tells what the case is about.

Which instance/company does it concern? (If you are logged into TRACS Flow, you can read it in the title bar at the top left of the program window)

Specify which environment or environments the problem has occurred in. Multiple selections are possible.

Specify which of the TRACS Flows the case concerns. Multiple selections are possible.

Specify the category(ies) or module(s) where the problem has occurred.

Select the affected user from the list. If the person is missing, enter the name in the next field.

Have you selected "Another user" above? Please write here who is affected.

Set the priority for your issue. Highest = P1 (blocking, serious problem). High = P2 (serious problem, not blocking). Medium = P3 (not operationally critical, but prioritized for the customer). Low = P4 (non-serious problem). Lowest = P5

Enter the order number(s), resource, username, invoice number or other important information related to the issue.

Provide a detailed text describing what the case is about.

To be filled in by Triona. Used to specify in which release the desired functionality will be delivered.

Drag and drop files, images, or paste with Ctrl+V (Paste), or select with the file picker.