Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"03bb685d489a5a9db88e5694d866b02c3d499bc9_lout","branding":{"id":"2","key":"tcm","name":"FleetControl","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3d72e04c-6a5d-4e4f-8786-a85cddaaa339/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjQzMDgyYi1jODA1LTRjMGEtODcwZi1lNjg1NmQwYWVlOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkNzJlMDRjLTZhNWQtNGU0Zi04Nzg2LWE4NWNkZGFhYTMzOSI6WyJyZWFkIl19LCJleHAiOjE3NjkxMjMzODEsIm5iZiI6MTc2OTEyMjc4MX0.OjDODX02kX9qk68TGZwtt3dSmpL9r6CSnW0Ta-NERsU&client=e643082b-c805-4c0a-870f-e6856d0aee8e&mode=fit","logoId":"3d72e04c-6a5d-4e4f-8786-a85cddaaa339","isLogoAvailable":true,"helpCenterTitle":"Välkommen Tervetuloa Welcome","sharedPortalName":"Triona Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa","localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Välkommen Tervetuloa Welcome","sharedPortalName":"Triona Service Desk","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen","localeDisplayName":"Swedish (Sweden)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c62107","helpCenterTitleColor":"#c62107","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bd51a63f-b02b-44dc-a789-f641d21693d4/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjQzMDgyYi1jODA1LTRjMGEtODcwZi1lNjg1NmQwYWVlOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJkNTFhNjNmLWIwMmItNDRkYy1hNzg5LWY2NDFkMjE2OTNkNCI6WyJyZWFkIl19LCJleHAiOjE3NjkxMjMzODEsIm5iZiI6MTc2OTEyMjc4MX0.wG-UwcZ0l2gOyQTGoCWLCHJJXzDAluwR2bX4jRf-4d8&client=e643082b-c805-4c0a-870f-e6856d0aee8e&height=300&mode=fit","bannerMediaApiFileId":"bd51a63f-b02b-44dc-a789-f641d21693d4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"tcm","projectId":10025,"serviceDeskId":2,"name":"FleetControl","description":"<p>Welcome! You can raise a request for Fleetcontrol<br> using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"88","name":"Subscriptions","descriptionHtml":"","callToAction":"Subscriptions","introHtml":"<p>Changes to a subscription</p>","icon":10444,"iconUrl":"https://triona.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10444","groups":[3],"key":""},{"id":"18","name":"Service issue","descriptionHtml":"","callToAction":"Service issue","introHtml":"<p>To be filled in when sending hardware for service/reparation</p>","icon":10443,"iconUrl":"https://triona.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10443","groups":[3],"key":""},{"id":"17","name":"Technical support Fleetcontrol","descriptionHtml":"","callToAction":"Technical support Fleetcontrol","introHtml":"<p>Here you may create an issue regarding problems you have with FleetControl.</p>","icon":10446,"iconUrl":"https://triona.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[3],"key":""},{"id":"28","name":"Change proposal","descriptionHtml":"","callToAction":"Change proposal","introHtml":"<p>Suggestions for new functionality in FleetControl</p>","icon":10449,"iconUrl":"https://triona.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10449","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10466,"iconUrl":"https://triona.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"FleetControl"}],"orderMapping":{"3":[17,18,28,88]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FLC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Swedish (Sweden)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjQzMDgyYi1jODA1LTRjMGEtODcwZi1lNjg1NmQwYWVlOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxMjM5ODEsIm5iZiI6MTc2OTEyMjc4MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.r7FuVXT3Lk-yIDKa_-3OlEkq0GnZsYk-oHtmM78KFm8","targetCollection":"upload-project-10025","endpointUrl":"https://api.media.atlassian.com","clientId":"e643082b-c805-4c0a-870f-e6856d0aee8e","tokenDurationInMins":20}},"reqCreate":{"id":17,"projectId":10025,"issueType":{"id":"10027","name":"Support"},"form":{"name":"Technical support Fleetcontrol","descriptionHtml":"","callToAction":"Technical support Fleetcontrol","intro":"<p>Here you may create an issue regarding problems you have with FleetControl.</p>","instructions":"","icon":10446,"iconUrl":"https://triona.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Heading","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10116","fieldConfigId":"10264","label":"Ingår i serviceavtal","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10144"],"values":[{"value":"10112","label":"Ja","selected":false,"children":[]},{"value":"10113","label":"Ja, garantiärende","selected":false,"children":[]},{"value":"10114","label":"Nej","selected":false,"children":[]},{"value":"10144","label":"Ej tagit ställning till ännu","selected":true,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed error decription","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10117","fieldConfigId":"10265","label":"FC: Kategori","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10142","10143"],"values":[{"value":"10115","label":"Serviceärende reparation","selected":false,"children":[{"value":"10119","label":"Reparation/service Förarskärm","selected":false,"children":[]},{"value":"10120","label":"Utbyte av intern DCDC-adapter","selected":false,"children":[]},{"value":"10121","label":"Utbyte av glas/touchpanel","selected":false,"children":[]},{"value":"10122","label":"Utbyte av LCD-panel","selected":false,"children":[]},{"value":"10123","label":"Moderkortsbyte","selected":false,"children":[]},{"value":"10124","label":"Utbyte av RJ45-port","selected":false,"children":[]},{"value":"10125","label":"Reparation/service Gateway","selected":false,"children":[]},{"value":"10126","label":"Byte av ytlödd säkring på moderkort","selected":false,"children":[]},{"value":"10127","label":"Övrig reparation","selected":false,"children":[]},{"value":"10358","label":"Skrot - eMMC","selected":false,"children":[]},{"value":"10359","label":"Skrot - Modem","selected":false,"children":[]}]},{"value":"10116","label":"Serviceärende mjukvarufel ","selected":false,"children":[{"value":"10128","label":"Fabriksåterställning och stagning","selected":false,"children":[]},{"value":"10129","label":"Fabriksåterställning och ominstallation","selected":false,"children":[]},{"value":"10349","label":"Rensning av cacheminne","selected":false,"children":[]},{"value":"10350","label":"Ominstallation av mjukvara","selected":false,"children":[]}]},{"value":"10117","label":"Serviceärende inget fel","selected":false,"children":[{"value":"10130","label":"Inget fel funnit vid kontroll","selected":false,"children":[]}]},{"value":"10118","label":"Mjukvara","selected":false,"children":[{"value":"10131","label":"Fråga","selected":false,"children":[]},{"value":"10132","label":"Aktivitet som kund har tillgång till - FleetAnalyzer.com","selected":false,"children":[]},{"value":"10133","label":"\tAktivitet som kund har tillgång till - FA3","selected":false,"children":[]},{"value":"10134","label":"Utbildning","selected":false,"children":[]},{"value":"10135","label":"Tredjepartsfel","selected":false,"children":[]},{"value":"10136","label":"Mjukvarufel - Skärm","selected":false,"children":[]},{"value":"10137","label":"Mjukvarufel - Gateway","selected":false,"children":[]},{"value":"10138","label":"Mjukvarufel - FA3","selected":false,"children":[]},{"value":"10139","label":"Mjukvarufel - FleetAnalyzer.com","selected":false,"children":[]},{"value":"10347","label":"Känd bugg","selected":false,"children":[]},{"value":"10348","label":"Ny bugg","selected":false,"children":[]},{"value":"10140","label":"Konfiguration - Körindexparametrar","selected":false,"children":[]},{"value":"10141","label":"Konfiguration - Övrigt","selected":false,"children":[]}]},{"value":"10351","label":"Hårdvara","selected":false,"children":[{"value":"10352","label":"Kablage","selected":false,"children":[]},{"value":"10354","label":"Kablage felkoppling","selected":false,"children":[]},{"value":"10353","label":"Gateway","selected":false,"children":[]},{"value":"10355","label":"Förarskärm","selected":false,"children":[]},{"value":"10356","label":"Tredjepartsenhet","selected":false,"children":[]},{"value":"10357","label":"Nätverk","selected":false,"children":[]}]},{"value":"10142","label":"Ej satt","selected":true,"children":[{"value":"10143","label":"Ej satt","selected":true,"children":[]}]}]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"Please choose the system part where the problem is found.","descriptionHtml":"<p>Please choose the system part where the problem is found.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10145","label":"Aplicom A9","selected":false,"children":[]},{"value":"10064","label":"Cabling","selected":false,"children":[]},{"value":"10060","label":"Driverscreen","selected":false,"children":[]},{"value":"10120","label":"FTU2","selected":false,"children":[]},{"value":"15589","label":"Fleetanalyzer 3.1","selected":false,"children":[]},{"value":"10068","label":"Fleetanalyzer.com/FA3","selected":false,"children":[]},{"value":"15590","label":"Förarskärm (Mjukvara)","selected":false,"children":[]},{"value":"15586","label":"Gateway (10-12-36)","selected":false,"children":[]},{"value":"15585","label":"Gateway (10-12-56)","selected":false,"children":[]},{"value":"15587","label":"Gateway (10-14-23)","selected":false,"children":[]},{"value":"10061","label":"Gateway (Vehicle computer)","selected":false,"children":[]},{"value":"10065","label":"Other hardware","selected":false,"children":[]},{"value":"10115","label":"Smart driving, EcoDrive","selected":false,"children":[]},{"value":"10063","label":"Squarell","selected":false,"children":[]},{"value":"10138","label":"Subscription","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Prioritet","description":"Vad har detta för prioritet för verksamheten?","descriptionHtml":"<p>Vad har detta för prioritet för verksamheten?</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10118","fieldConfigId":"10266","label":"Internal issue number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/17","calendarParams":{"firstDay":0,"date":"2026-01-22T23:59:41+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlNjQzMDgyYi1jODA1LTRjMGEtODcwZi1lNjg1NmQwYWVlOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxMjM5ODEsIm5iZiI6MTc2OTEyMjc4MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.r7FuVXT3Lk-yIDKa_-3OlEkq0GnZsYk-oHtmM78KFm8","targetCollection":"upload-project-10025","endpointUrl":"https://api.media.atlassian.com","clientId":"e643082b-c805-4c0a-870f-e6856d0aee8e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}